Bevgo Client Portal Privacy Policy

1. Who We Are

Bevgo is a supplier marketplace and fulfillment platform operating in the Winelands, Western Cape, South Africa. The Bevgo Client Portal allows hospitality and residential buyers to place and manage orders.

For this Privacy Policy, "Bevgo", "we", "our", or "us" refers to the operator of the Bevgo Client Portal and related web services.

2. Information We Collect

Depending on how you use our services, we may collect:

• Account information (name, email address, phone number, business name, role, and account profile details)
• Order and transaction information (products, quantities, delivery details, invoices, payment status, credits, and order history)
• Communication records (support requests, onboarding enquiries, service messages, and operational correspondence)
• Technical information (device type, operating system, browser/app version, IP address, session identifiers, usage events, and error logs)
• Location and address data required to fulfill deliveries and optimize route planning
• Analytics and engagement data collected via website/app measurement tags

Where required, we may collect data directly from you, your organization's authorized users, order workflows, and integrated service providers.

3. How We Use Information

We use personal information to:

• Provide and operate the Bevgo Client Portal
• Process orders, invoices, and delivery workflows
• Support account management and customer service
• Improve service reliability, performance, and user experience
• Communicate important service updates and order notifications
• Meet legal, tax, and compliance obligations
• Prevent fraud, abuse, and unauthorized account activity
• Support internal reporting, forecasting, and operational planning

4. Lawful Basis for Processing

We process personal information where necessary to: (a) perform our contract with you or your business, (b) comply with legal obligations, (c) pursue legitimate business interests such as platform operations and service improvement, and (d) where required, based on consent.

5. How We Share Information

We do not sell personal information. We may share information with trusted partners and service providers only when necessary to run our services, including:

• Suppliers and logistics partners for order fulfillment
• Payment and invoicing service providers
• Cloud infrastructure, analytics, and communications providers
• Authorities where disclosure is required by law

Third-party service providers are required to handle personal information with appropriate confidentiality and security controls.

6. Data Retention

We retain personal information for as long as needed to provide services, maintain business records, resolve disputes, and comply with legal obligations.

Retention periods may vary by data type, account status, and regulatory requirements (for example, financial and tax record obligations).

7. Security

Bevgo uses reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or alteration.

• Access controls and account-level permissions
• Secure infrastructure and transport encryption where applicable
• Operational monitoring and incident response procedures

No system is fully immune from risk, but we continuously improve controls to reduce security exposure.

8. Cookies, Analytics, and Measurement

Bevgo may use cookies and analytics technologies to understand usage, improve performance, and measure campaign effectiveness across web properties.

You can manage browser cookie settings and, where available, consent preferences. Some features may not function correctly if certain technologies are disabled.

9. Your Choices and Rights

You may request access, correction, or deletion of your personal information, subject to applicable legal and operational requirements.

You may also request information about processing activities and object to certain processing in line with applicable data protection law.

10. Cross-Border Data Transfers

Some service providers may process data in other jurisdictions. Where this occurs, we take reasonable measures to ensure data is handled with appropriate protection.

11. Children's Privacy

Bevgo services are not intended for children. We do not knowingly collect personal information from children.

12. Third-Party Links and Services

Our services may include links or integrations with third-party platforms (for example, app stores, payment providers, and social networks). Their privacy practices are governed by their own policies.

13. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Us

For privacy-related questions or requests, contact:
Bevgo
Email: info@bevgo.co.za
Phone: 021 818 6153
Address: Unit 2, 4 EK Green Str., Charleston Hill, Paarl, Western Cape, South Africa, 7646